Some agents are not able to be monitored from CSD.
I am experiencing a problem where only SOME agents are unable to be monitored from CSD. Out of approx. 50 agents logged in, only 3 or 4 are unable to be monitored. They are all on the same switch stack and configured the exact same way. I have disabled advertising the G722 codec but that didn't solve the problem. Any ideas?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...