When taking report in agent team type, I see that some calling number is extension number in system (not the number of customer). I not found this call in nice record server. When I try to call in internal (frome internal phone 1 to internal phone 1), the call does not appear in the webview reports.
Normally you do not get the customer ANI in the webview reports. Webview reports are basically for the call type, agent and skillgroup status realtime and historical. Also, you had mentioned comparing with Nice logger, could you explain more in detail. Also which version you are presently working with?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...