Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Special treatment of ANIs

We're running UCCX 8.5 Enhanced.  We have some special ANIs, that when they call us, we want to increase their queue priority.  For learning/testing, I was able to successfully do this by using an IF statement, and manually defining a special ANI.

But of course we don't want to hard-code the ANIs into the script.  There will be 50-100 of them, and we'd like our help desk to maintain the list.

Suggestions?

I know I could do an XML document local on the UCCX doc repository.  Then they would have to upload/download that document.

I've also heard a text file would be easier, but I'm not sure how to read the text file into an array, or where the text file would live (UCCX doc repository or third party web server)?

THANKS!

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Special treatment of ANIs

You really need a premium license for this one so you can query SQL or get the XML file from an external web server. If you want to ease the process for maintaining the XML file, Excel has a slick spreadsheet-to-XML feature:

http://msdn.microsoft.com/en-us/library/office/gg469857%28v=office.14%29.aspx

I wouldn't recommend a flat text file; you would need some fancy Java to parse it the lack of structure would increase the likelyhood of errors.

Please remember to rate helpful responses and identify helpful or correct answers.

Please remember to rate helpful responses and identify helpful or
2 REPLIES
VIP Super Bronze

Special treatment of ANIs

You really need a premium license for this one so you can query SQL or get the XML file from an external web server. If you want to ease the process for maintaining the XML file, Excel has a slick spreadsheet-to-XML feature:

http://msdn.microsoft.com/en-us/library/office/gg469857%28v=office.14%29.aspx

I wouldn't recommend a flat text file; you would need some fancy Java to parse it the lack of structure would increase the likelyhood of errors.

Please remember to rate helpful responses and identify helpful or correct answers.

Please remember to rate helpful responses and identify helpful or
New Member

Special treatment of ANIs

Excellent advice as always, thank you!

201
Views
5
Helpful
2
Replies