on a sprawler i have, i am getting the following error message from the VRUPIM1:
"07:08:27 pg1A-pim1 Trace: VRUPeripheral::RequestInstruction: Failed to find NetworkTrunkGroup for TrunkGroupID 0"
this message comes up when i call my RP. the first node after START in my script is a Translation to VRU node. this node then goes to a RunExternalScript node that runs an IVR script to collect digits, then goes to a CED node then onto the appropriate QueueToSkillGroup.
the VRU script asks for the entered digits then the UNRECOVERABLE ERROR script runs stating "we are experiencing technical difficulties. please call back later..."
can anyone help with direction on this? TAC is not able to point me in the right direction. (i may escalate)
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...