If you deploy Cisco Unified Contact Center Express (Unified CCX) 7.0(1) without high availability, you may optionally use MS SQL Server 2000. If you deploy Cisco Unified CCX 7.0(1) with high availability, you must use MS SQL Server 2000.
The databases on the UCCX server should not be touched, period. If the customer has full SQL Server 2000 installed (this requires the Cisco-customized SKU/disc), they can optionally replicate the databases off-box and manipulate the replicated data as needed.
Modifying the databases on-box may break the system entirely or at a minimum prevent a future patch from applying correctly. They will also jump off of the TAC-unsupported cliff by doing this.
Lastly, keep in mind that CCX will be moving to a Linux appliance model in 8.0, and presumably begin using Informix at that point. Messing with the databases will likely break their upgrade path when the CCX version of the DMA tool is released next year.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...