At a minimum, you will need SQL on AW, Loggers (or Roggers) and HDS Server. I am not sure about the ICM/IPCC Reporting Server (I know that CVP Reporting Server uses Informix DB). Your AW, HDS and WebView components can be co-hosted on one Box (with three DBs on it).
For UCCE 7.X or 7.2 (4) (latest version), you will need MS SQL 2000 with Service Pack 4.
Also you will need a slight non-default installation of the SQL as described in the CCO Document ID: 63991 (URL Below):
Depending on how busy the call center is and how many agents there are, it may be more economical to get Enterprise license rather than standard plus CALs.
Also, not sure if they sell SQL 2000 anymore. You may want to get SQL 2005 license with downgrade option.
SQL install for Roggers/HDS is different from Email manager DB install. Unfortunately, if SQL is installed with incorrect options, you will not notice it until after you start the services. Please follow Email manager install guide for SQL install. The link above by Sam S. is good for roggers/HDS.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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