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Community Member

State Duration is not correct in Supervisor Desktop

Hi All,

In the supervisor desktop some times the Agent State duration is incorect. After re-launching the duration will be fine. How to trobleshoot thses kind of issues? Please advice

Regards,

Adithya

2 REPLIES

State Duration is not correct in Supervisor Desktop

Hi Adithya,

Please see if you are hitting the below defect.

CSCtr65099 CSD Agent - Team State, State Duration is not sorted properly

http://www.cisco.com/web/ccbu/CRS/8/5/1/SU2/UCCX_851SU2_ReleaseNotes.pdf, pg 11

Hope it helps.

Anand

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Community Member

State Duration is not correct in Supervisor Desktop

Hi Anand,

Thanks for your response. Actually we are using UCCE 8.5(2a). ANy advice on further troubleshooting steps?

Regards,

Adithya

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