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Steps in CRS to exit queue and go back to menu.

I'm trying to figure out how to set up the option for a caller to press a digit (9 for example)to exit a queue at any point during a list of prompts and return to a menu or label. Any thoughts? Thanks, Eric

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Re: Steps in CRS to exit queue and go back to menu.

Cisco IP Integrated Contact Distribution (ICD) uses CSQs as the entities that route calls to agents. Each CSQ controls incoming Cisco IP ICD calls and determines where an incoming call is placed in the queue and to which agent the call is sent.

Each CSQ selects resources from an associated resource pool that is defined. When an agent becomes available to take a call, the system chooses a queued call from one of the CSQs whose resource pool includes the agent, and routes that call to that agent.

Try:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00803d364f.shtml

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