1st of all we allow users to choose a language. Then they can choose the skill group from 2 options. SO these are the two primary skills that we have now what we want to do is we have different agents with different language preference. i.e In primary skill group 1 we have 2 agents,Agent1 can speak English well and Agent2 can speak french well so we need to put these sub skill also in consideration that after user choose the language as English and then choose primary skill group 1 and if Agent1 is awailable he should be given priority over agent2.
Do not use sub-skillgroups, they are not worth the hassle and reporting isn't as clean as it should be. Like it was said above, use different skill groups like English_Primary for strong English speakers English_Secondary for ok English speakers, etc. Then use a queue to skillgroup node and use the consider if node to ensure that you always try to get a primary agent first.
Just to piggy back on all of the points above and to provide even more reason to absolutely stay away from UCCE subskills, let it be known that subskills have been deprecated in v9 for UCCE peripherals. See snippet below from release notes.
As of Release 9.0(1), sub-skill groups are not supported in Unified CCE 9.0(1). Support for sub-skill
groups continues, however, for Unified ICM 9.0(1) – and thus for the following TDM peripheral gateways:
Avaya (Definity), Avaya Aura CC (Symposium), and Aspect Spectrum (Rockwell).
You cannot upgrade to Unified CCE 9.0(1) until all Unified CCE sub-skill groups are removed from the
older system. Any attempt to upgrade to Unified CCE 9.0(1) while Unified CCE sub-skill groups are
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