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New Member

Supervisor agent reskilling

Dears,

i'm installing the client admin workstation on the supervisors' desktops, the setup completes successfully. However when i log in using a supervisor account and run the configuration manager i get the attached error.I tried to add the supervisor to the local admin group with no resolution.

Please advise,

thanks in advance.

6 REPLIES
Green

Re: Supervisor agent reskilling

The Client AW connects to the Distributor AW. Make sure the Distributor is running. If it is, you can watch the rtdist window on the Distributor as you try to start the Config Tool on the Client AW. You should see the connection notification with the IP address of the Client AW as it connects. If you don't see this, check your Client AW setup again.

Regards,

Geoff

New Member

Re: Supervisor agent reskilling

Hi Dav,

this is what i'm getting in the Rtdist log.

15:31:59 Client at [fabien-lab]/[192.168.6.64] disconnected.

15:32:09 Client at [fabien-lab]/[192.168.6.64] disconnected.

15:32:19 Client at [fabien-lab]/[192.168.6.64] disconnected.

15:34:26 Client at [fabien-lab]/[192.168.6.64] disconnected.

15:34:49 Client at [fabien-lab]/[192.168.6.64] disconnected.

Green

Re: Supervisor agent reskilling

And 192.168.6.64 is the IP address of the Client AW?

Turn up the trace and what do you see? It seems OK, on the surface of things. It shows the client disconnecting although the spacing looks odd. Disconnect at 31:59, then disconnect 10s later and again 10s later. With high level of trace set, you should see the connections as well.

I assume your client AW is a member of the ICM domain and you are logged in on the domain as the Administrator?

Regards,

Geoff

New Member

Re: Supervisor agent reskilling

Guys,

there was a version mismatch, upgraded and now it's working fine.

cheers :)

Green

Re: Supervisor agent reskilling

Yeah, that'll do it. Good stuff.

Why don't you post here how you determined the mismatch? Could help another punter down the track.

Regards,

Geoff

New Member

Re: Supervisor agent reskilling

just by logical troubleshooting :)

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