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supervisor agent skill change

pbaustin
Level 1
Level 1

Hi folks, I am sure this has been asked before - just can't find in a search, but is it possible for a supervisor to changethe skill level for an agent & what version this came into effect?

Thanks in advance

3 Replies 3

gpulos
Level 8
Level 8

if the supervisor does not have access to configure ICM then they will not be able to change skills for an agent.

(through 7.0 anyway)

Thanks, but I was thinking of changing the level from the supervisor window without going into the IPCC server.

No you cant. as stated before, for Re-Skilling you need to use Configuration Manager (or IE in IPCC 7.0).

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