07-14-2006 01:29 AM - edited 03-13-2019 11:54 PM
Hi folks, I am sure this has been asked before - just can't find in a search, but is it possible for a supervisor to changethe skill level for an agent & what version this came into effect?
Thanks in advance
07-14-2006 02:37 AM
if the supervisor does not have access to configure ICM then they will not be able to change skills for an agent.
(through 7.0 anyway)
07-14-2006 02:48 AM
Thanks, but I was thinking of changing the level from the supervisor window without going into the IPCC server.
07-14-2006 04:25 AM
No you cant. as stated before, for Re-Skilling you need to use Configuration Manager (or IE in IPCC 7.0).
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