To barge in on a call, supervisor must first be logged into Cisco Agent Desktop. Login on CAD and CSD by yourself and then try to barge. You can barge in only once on a call per supervisor.
For example, if you barge in on a call, drop out of the conversation, and then attempt to barge in on the same call again, you will not be able to do so.
You cannot barge in if any of the following conditions are true:
The agent is on hold.
The agent is on two calls.
The agent is in a conference call.
You are already on another call.
In CUCM under Agent's phone, Built In Bridge must be ON and Privacy must be OFF. If Supervisor needs to barge in, he should be logged in to CAD and CSD both and it will consume 1 Agent License, if you are logged in CAD and CSD with same user ID.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...