We have installed ICM 7.5 with CAD. In supervisor CAD the bargin button is disabled. Is there any specefic firewall port to be opened between Server Vlan and Agent Vlan or is there is any specefeic configs to be enabled for this
I assume you also have the Cisco Agent Desktop running - that has to be running, along with the CSD in order to be able to barge-in or intercept. Then you select an agent who is on a call, and then the barge-in button will be enabled. No special config needed.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...