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New Member

Supervisor CAD

Hi,

We have installed ICM 7.5 with CAD. In supervisor CAD the bargin button is disabled. Is there any specefic firewall port to be opened between Server Vlan and Agent Vlan or is there is any specefeic configs to be enabled for this

Thanks and regards

KrishNA Mohan

2 REPLIES
Green

Re: Supervisor CAD

I assume you also have the Cisco Agent Desktop running - that has to be running, along with the CSD in order to be able to barge-in or intercept. Then you select an agent who is on a call, and then the barge-in button will be enabled. No special config needed.

Regards,

Geoff

New Member

Re: Supervisor CAD

Great Geoff it worked. thanks

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