She can select each team in the supervisor program, but only from one team she can see the agents. And she is primary supervisor for all three teams. The teams have different functions, but she is responsible for all agents. We try to do this configuration to make things easier for her, so by switching from one team to the other, she has a quick overview.
What is now deciding which agents she will see? is this random? Or is there some logic in it?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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