Im thinking that this is a Firewall issue but wanted to ask anyways.
I have a user with the Supervisor Desktop Agent that cant view the status of one of the agents. The same user is also unable to send chat messages. Any ideas?
I thought that would be the problem. I sent the info to the client as I dont have access to their firewall. I dont think im going to hear back from them. They are bad at communicating.
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