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Supervisor Desktop - Agent real-time status flickers when on a call

Has anyone else experienced an issue with Supervisor Desktop ver 8.0.2 in which the Agents real-time display status flickers (disappears/reappears) repeatedly when they receive/make a call?  It seems as if CTI is being disrupted, but only when they're on an active call.  I've been through what CAD & Supervisor troubleshooting docs that I can find, but having no luck with this one.  NIC settings in PostInstall check out.  Windows Firewall is off.

We're using CAD ver 8.0.2 with UCCX 8 and UCCM 8.

We only seeing this with Agents that are running CAD on Windows 7 Enterprise 32 & 64-bit.  We're not seeing this issue with any Agents running Windows XP.

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New Member

Supervisor Desktop - Agent real-time status flickers when on a c

Found that this version of CAD is not compatible with Windows 7 Enterprise 64-bit.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Supervisor Desktop - Agent real-time status flickers when on a c

hi

I am also facing this issue with one of our customer, but they are using

CAD 8.1a

CTIOS 8.1a

UCCE 8.1

any idea ?

New Member

Supervisor Desktop - Agent real-time status flickers when on a c

I have this problem on 1 desktop al the others are functioning fine. We're are also using CAD ver 8.0.2 with UCCX 8 and UCCM 8.

help...

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