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New Member

supervisor desktop agent.

On the supervisor desktop 6.6.1 premium  is there a way to add a column calls waiting?

  • Contact Center
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VIP Super Bronze

Re: supervisor desktop agent.

You cannot add columns but you can hide them in the Preferences window.

This already exists in the Oldest Contact column. The first number is the contacts waiting, the second number is the amount of time the longest contact has been waiting. E.g: 5 [00:08:00] indicates five contacts are waiting and the longest wait is eight minutes.

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New Member

Re: supervisor desktop agent.

Hi Jonathan,

In this example that You are mentioning there are 05 user in the queue. If there are Agent available and this user are in the queue (stuck), What is need to do to solve this problem. I am the same problem in UCCX 8.0(2)

Thanks,


Wilson

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