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Community Member

Supervisor Desktop agents not showing

After applying changes in CRS, users are not showing up in the teams that I've assinged them in Supervisor Desktop. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Supervisor Desktop agents not showing

Glad to help. Happy to see you are back in spotlight.

Appreciate if you can rate my help.

Thanks

7 REPLIES
VIP Purple

Re: Supervisor Desktop agents not showing

In Desktop Administrator, under Locations, click your LDAP profile. Click Setup -> Synchronize Directory Services.

Hope this helps.

Brandon

Re: Supervisor Desktop agents not showing

also note that your users need to log out and login some times this helps synchronize the agent settings. Do your users logout regularly or they leave just not ready mode?

Community Member

Re: Supervisor Desktop agents not showing

Hi,

I am having the same problem with IPCC Enterprise. I have got two Supervisor agents logged in, and from one of the Sup agents I am not able to see the other.

Do I need to same synchronization for the Directory services. How to do this in the case of IPCC Enterprise?

Thanks,

Manu

Re: Supervisor Desktop agents not showing

Mohan,

Not sure if I understand fully. Try synchronization by running the synchronization function or have both sup's completely log out and back in.

Thanks.

Community Member

Re: Supervisor Desktop agents not showing

abdulbaseer,

That is exactly what it was. They were part of the wrong team until they logged out and then back in. I appreciate your help.

Re: Supervisor Desktop agents not showing

Glad to help. Happy to see you are back in spotlight.

Appreciate if you can rate my help.

Thanks

Community Member

Re: Supervisor Desktop agents not showing

Not exactly, I just experienced this and it is not just logging out that resolves the issue, but logging out and closing the application.

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