Supervisor Desktop, Agents window is very jittery on certain queues

[wilson_1234_2]

We have Supervisor Desktop installed on Windows 7.

On all of the Supervisors, the Agents window in the lower left hand is so jittery (very fast), you cannot make out who the agents are.

We have two queues and it only happens when a particular queue is selected.

We have two version of the software and it happens on both of them.

8.02.400

8.02.9

I took some snapshots during the jitter and it looks like one of the agents (also a supervisor) is going away, and another agent is showing up twice.

This happens so fast you can't see it, it just looks like all of the agents are kind of a blur.

Has anyone ever seen anything like this?

[dferrie]

This has been answered in many other threads. Make sure that all of the CAD software installs are at version 8.02.9. You are getting this due to a CAD version mismatch.

[wilson_1234_2]

Thanks,

We only have two people on 8.0.2.9, can we move those people back to 8.0.2.400 without being asked to upgrade the software once they attempt a connection to contact center?

Or is that automatic?

[Aaron Harrison]

Might be a problem with a client firewall on the disappearing agent/sup.. that can disrupt comms so the agent logs in/loses connection/logs in etc ad infinitum.

Check for Windows Firewall or any third party sutff and turn it off.

Also check the desktop chat service logs on the UCCX server to see if there are lots of errors for any particular agent.

Aaron Harrison

Principal Engineer at Logicalis UK

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[wilson_1234_2]

Thanks, where do I find the chat service logs?