I am using Cisco Supervisor Desktop 22.214.171.124 and CRA 3.5(2). The issue I am having is with Supervisor Barge-In. After a supervisor barges-in and hangs up, the call is still shown in Supervisor desktop and Agent desktop. The agent has to log out in order to clear the call. Any thoughts on what could be causing this?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...