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Community Member

Supervisor Desktop - Enhance features Monitor and Record

Dear all,

We are using IPCC Express Enhanced 4.0. After installation we are able to use all enhance feature from Supervisor desktop but now we can not use Monitor and Record feature anymore. We have not do any change recently and wonder why it is not working?

Any idea?

Thanks,

3 REPLIES
Green

Re: Supervisor Desktop - Enhance features Monitor and Record

The service for this is the "VoIP Monitor and Recording" service. Is it running? Still set to automatic?

Regards,

Geoff

Community Member

Re: Supervisor Desktop - Enhance features Monitor and Record

Hello Geoff,

Many thanks for your input.

I wonder "VoIP Monitoring and Recording" service that you mention above is the "Cisco Desktop VoIP Monitor Service" from the control center of IPCC server?

I have two servers run concurrently (redundant purpose). The service mention above is running on both servers but do not show the status of master (M) or standby (S) in front of it. Could it be the problem?

If it is not the service that you mention, could you help me, where to check that service?

Many thanks.

Green

Re: Supervisor Desktop - Enhance features Monitor and Record

Sorry, writing from memmory.

You have the correct service. I'm not an Express expert (I do Enterprise - with CAD), so I don't know about the master/standby thing - but that can't be a problem if both services are running.

What do you see on a DEBUG supervisor desktop trace if you try to monitor?

Regards,

Geoff

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