For IPCC Enterprise 6.0 running CTIOS, does anyone know if there is a way to easily display the Skill Group Name instead of the Skill Group Number within the Team Real-Time Status window grid or the Skill Group Statistics window grid in the CTIOS Supervisor Desktop?
For the Skill Group Statistics window, I tried changing the Skill Group registry setting from SkillGroupNumber to SkillGroupName but it still showed the Skill Group Number.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...