Supervisor Desktop issues - calls stuck in team view
We are having an issue with our supervisor desktops where it shows a few agents are handling more than one call. Please see attached where it shows that some of the agents are having more than 20 calls.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...