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Supervisor Desktop Restrictions

Is it possible if I can restrict my supervisor not to delete call recordings for the agents ? In other words I want all the supervisors to listen to the recordings but they should not able delete them.

1 REPLY
Cisco Employee

Hi , By Default recording

Hi ,

 

By Default recording file will get deleted automatically from system . If you are using UCCX 8.X then

you can download all the recording files via SFTP .

Regards

Ravi

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