I have a user that runs the Agent Supervisor. We are running UCCX 7.01 Build 168. They are the only user experiencing this problem.
When using the Supervisor, none of the real time reports will auto refresh. Pressing the manual refresh button will update them. In Preferences, where you set the refresh time, all the time options are set to "Manual" and are grayed out, prohibiting me from changing them.
Thoughts on this?
I have tried reinstalling the Supervisor. No luck in searching the forums either.
I logged into Supervisor on my PC using her credentials and the problem is there, so it does indeed appear to be something with her user account. I am going to comb through the settings for her account and see what I can find.
There are things you can look into the logs etc. but its probably faster to just create a new user assign to this person and delete the old one. If you have to use the same ID you can recycle it as well.
I have deleted the End User account in CallManager and then
re-created. Many of the UCCX settings for the user were already populated after I recreated...and it still continues to not work. Would a Data Resync or a Cisco JTAPI Resync play into this in any way? I was wondering if I should perform one of those actions...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...