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Supervisor Desktop

hello,

I'd like to know if anyone has face the issues that we are having with Supervisor desktop

when the supervisor is logged in and tries to monitor the agents

the agents goes away and never gets back.  we are on UCCX 7.0.1 SR5

the agent needs to log out and log back in and then the supervisor will be able to monitor the agent for 1 minute before the agents goes away

have you experienced this problem ?

how did you solve it?

thank you

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: Supervisor Desktop

This is usually a firewall on either the Supervisor or Agent's PC that is blocking updates.

https://supportforums.cisco.com/message/3047254#3047254

1 REPLY
VIP Super Bronze

Re: Supervisor Desktop

This is usually a firewall on either the Supervisor or Agent's PC that is blocking updates.

https://supportforums.cisco.com/message/3047254#3047254

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