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New Member

Supervisor "Agent Contact - Active Call" Oubound

Wondering if anyone sees this activity too.

I have a customer running CCX 7.0(1) SR5. While in the Supervisor Desktop looking at an outbound call of an agent, the super clicks on the Outbound entry under the agent to show the "Agent Contact - Active Call" in Real Time Display. Looking at the second line, the line that shows the number dialed by the agent, the supervisor only sees <unavailable> and not the number dialed.

Now when the call ends you can go into the log of the agent and see the number of the completed outbound call, so CCX knows the number.

Does anybody see the dialed number in this version of CCX?

Does anybody know of an active bug for this?


Everyone's tags (5)
New Member

Re: Supervisor "Agent Contact - Active Call" Oubound

I have worked this with TAC and it is a new bug, CSCtj10037.

It is suppose to be fixed in 7.0(2)