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Supervisor records agent but can't hear recording

I have an IPCC Express Supervisor that can record all her agents and hear the recording with one exception she can't hear the one agent's recording. Weird huh? Any ideas? Thanks in advance.

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Re: Supervisor records agent but can't hear recording

verift the TCP and UDP ports that the Voip Monitor server was listening on.

http://www.cisco.com/warp/public/788/AVVID/voip-monitoring-recording.html

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