Is there a way to increase what roles the supervisor could have through the CRS web page? One of the requests I get
from time to time is to change the assigned skill of an agent from one queue to another. The agent answers Queue 1 all through the week,
but after hours and on weekends he helps out with Queue 2.
What I am having to do is assign skill 1 during the day, then remove skill 1 and add skill 2 after hours and on weekends. I do this through the CRS Admin -> Subsystems -> RmCm -> Resources -> "Selected Agent". If the Supervisor logs into the CRS, IT becomes the Customer Response Solutions Supervisor and has no access to the Subsystems menu tree.
Re-visiting this discussion. When I go to the RmCm menu, and I get the links on the left side (Skiils, Resources, ,,,Assign Skills) How would I modify those links? It seems that the first five (Skills, Resources, Resource groups, etc) the SUPERVISOR can get to however, to get to the "Assign Skills" link, it requires ADMINISTRATOR access. That is my goal of what I wish to change.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...