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supervisor scheduled recording

Does anybody know that supervisor can schedule the recording on ipcc 4.0x? thanks

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Re: supervisor scheduled recording

You can set up task buttons to allow the agents to start and stop

recordings

at will. Here's the process:

1) Open Desktop Administrator

2) Click to the following: Locations -> ___LCC -> Desktop Configuration->Work Flow Groups -> Agents -> Default -> User nterface

3) In the "Toolbar" tab, click on "Task 1" (or whatever free task button you have available)

4) On the right side, click the "Visible" checkbox, then below, click "Add"

5) Click the "Utility Action" tab, then "New"

6) In the window that pops up, enter "Start Record" for the Action Name,

choose "Record" for the Action Type, and "Start" for the Action

7) Close the "Setup Utility Action" window by clicking "OK"

8) Now that you're back in the Select Action window, highlight the"StartRecord" entry and click "OK".

9) If you wish, click the "Customize Icon" button and choose an icon that you deem appropriate

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