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New Member

Supervisor voice monitering.

Hi All.

we have faing one issue in Super visor voice monitering,monitering is working but some echo problems also some times one way voice only coming ,we are using uccx 8.0.2 Su4.

Thnaks&Regards

Renji

3 REPLIES
Cisco Employee

Supervisor voice monitering.

Renji,

Are you using one of the Tested NICs as mentioned in the doc below ?

http://www.cisco.com/en/US/prod/voicesw/custcosw/ps5693/ps14/prod_system_requirements0900aecd800e3149.pdf

GP.

Supervisor voice monitering.

Hi Renji,

Please refer the section "Speech is garbled" in the below troubleshooting guide and the workarounds mentioned to oversome it.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/non_release_docs/voip-mon-troubleshooting.pdf

Hope it helps,

Anand

New Member

Supervisor voice monitering.

Hello Team,

But earlier it's working fine

Thanks.

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