When you promote an agent to be a supervisor, creating a login (the user is created in AD) for WebView, that WebView user has limited views - precisely what you see. Just the team(s) for which they are supervisor and the agents in those teams. I find this WebView log in (the agent peripheral number) to be so limited that I simply don't inform supervisors that it exists.
Use the User List tool and create another user for each supervisor, using their login name for example, and click the WebView check box only. Now they have complete visibility of Call Types, Skill Groups etc.
Those are the only two types you have - limited to the team, or global.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...