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New Member

Supervisor with 2 extensions to allow recording

Hello,

I use IPCC Express 4.0(3)

Since the supervisor can not monitor/record agents conversations while he is on another call, I tried to add a second extension for that extension on the same IP Phone. Now, he has 2 extensions (One Primary + One ICD).

It seems to work but sometimes there are some problems. Is this config supported by Cisco? Does Anyone have a solution to make the supervisor record agents' conversations while he is on another call?

Thanks

2 REPLIES
Bronze

Re: Supervisor with 2 extensions to allow recording

New Member

Re: Supervisor with 2 extensions to allow recording

What is your problem? We do have all supervisors with two extensions, and they are able to monitor calls while in personal call.

Wei

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