Since the supervisor can not monitor/record agents conversations while he is on another call, I tried to add a second extension for that extension on the same IP Phone. Now, he has 2 extensions (One Primary + One ICD).
It seems to work but sometimes there are some problems. Is this config supported by Cisco? Does Anyone have a solution to make the supervisor record agents' conversations while he is on another call?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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