Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Supervisor Work Flow Administrator

Hi all,

According to the following PDF on Page 53:

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_2/user/guide/csd72ug.pdf

I followed the setup guide of Supervisor Work Flow Administrator

But it seems there is no respond after i made some calls to the CSQ ...

I am currently using Unified CCX Premium License, ...

Do I need Unified IP IVR license ???


Or do I miss any other setting in other areas ?

Thanks

Sam

Everyone's tags (4)
2 REPLIES

Re: Supervisor Work Flow Administrator

I just followed it myself, and it worked right away.  I am on UCCX Premium, so no, you don't need IP IVR.

Remove the config, and try again, you may have just missed a step.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
bor
New Member

Re: Supervisor Work Flow Administrator

Hello!

I change IP address CRA server

WorkFlow not working!

How I change IP address for WorkFlow default group?

This solution not help me!

Solution

The DataFields.ini file does exist and       the connection to server works. Therefore, when you check the permission to the       file, you find that the Administrator user is not allowed to share the       C:\Program       Files\Cisco\Desktop_Config\config\ag_default directory where       the DataFields.ini file is located.

Add the Administrator user to the share list for the       C:\Program       Files\Cisco\Desktop_Config\config\ag_default directory in order       to solve this problem. Complete these steps:

  1. Navigate to the C:\Program             Files\Cisco\Desktop_Config\config\ag_default directory.

File DataFields.ini does exist, but WorkFlow search this file in old IP server.

1617
Views
0
Helpful
2
Replies
CreatePlease to create content