Yes there is a way, I did it by creating a controlling script which has a P.I.N login and then an option for each contact centre supervisor to close the own queue. I put a meeting message in place when not available. Also the same thing for when we have a evacuation for all the centres.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...