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New Member

Supervisors ability to shutdown queue

I would like to give my contact center supervisors the ability to shutdown queues that they are responsible for. Is there any way to accomplish this?

4 REPLIES
VIP Super Bronze

Re: Supervisors ability to shutdown queue

Write an IVR script that modifies an XML file in the Document Repository. Have your other scripts check the current value of that file for incoming calls.

New Member

Re: Supervisors ability to shutdown queue

Do you have a sample script where you have done something like this?

New Member

Re: Supervisors ability to shutdown queue

Search - "Contact Center Express Script Repository" on cisco.com, you'll get a 30 meg .zip file. Samples in there for utilzing xml documents for different functions.

New Member

Re: Supervisors ability to shutdown queue

Yes there is a way, I did it by creating a controlling script which has a P.I.N login and then an option for each contact centre supervisor to close the own queue. I put a meeting message in place when not available. Also the same thing for when we have a evacuation for all the centres.

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