09-30-2009 11:21 AM - edited 03-14-2019 04:39 AM
I would like to give my contact center supervisors the ability to shutdown queues that they are responsible for. Is there any way to accomplish this?
09-30-2009 12:11 PM
Write an IVR script that modifies an XML file in the Document Repository. Have your other scripts check the current value of that file for incoming calls.
10-01-2009 09:54 AM
Do you have a sample script where you have done something like this?
10-08-2009 11:09 AM
Search - "Contact Center Express Script Repository" on cisco.com, you'll get a 30 meg .zip file. Samples in there for utilzing xml documents for different functions.
10-06-2009 04:28 AM
Yes there is a way, I did it by creating a controlling script which has a P.I.N login and then an option for each contact centre supervisor to close the own queue. I put a meeting message in place when not available. Also the same thing for when we have a evacuation for all the centres.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide