When a supervisor forces an agent not ready using the Supervisor Desktop - the agent is automatically made not ready using a system generated code (33). Does anyone know if in the future supervisors will be able to choose which follow up code the advisor is placed in? Will this be a feature in finesse?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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