03-14-2008 11:26 AM - edited 03-14-2019 01:57 AM
is there a support tool for IPCC enterprise? If so, we on cisco site can I find it? all I see the one for IPCC express
03-17-2008 06:32 AM
Hi Latricia,
would you mind please clarify what you are after and why you need it?
Cisco Support Tools are outlined here:
http://www.cisco.com/en/US/products/ps5905/index.html
Beware you would need an additional server to deploy this software, URL to download requiring a valid IPCCE support contract/login is the following:
http://tools.cisco.com/support/downloads/go/PlatformList.x?sftType=Cisco%20Contact%20Center%20Support%20Tools%20Software%20Releases&mdfid=279154008&treeName=Customer%20Contact&mdfLevel=SERIES&url=null&modelName=Cisco%20Support%20Tools&isPlatform=N&tr...
There is a User Guide available to help you with the basic configuration/usage.
If you have more specific questions please ask.
Regards,
Riccardo
PS Please rate useful posts accordingly.
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