I have a similar issue on a 5.0(2) system where the customer is also using Calabrio WFM with schedule adherence. The inability to change Not Ready reasons literally prevents agents from adhering to their schedule if, say, they want to move from an hour of "Not Ready - Lunch" to the next hour of "Not Ready - Training" - as an example.
The good news is that this issue has been addressed in 7.x (per the Calabrio product manager for CAD).
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...