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System IPCC error in DN and Jatapi gateway disconnects.

Getting DN error PG1A DN error and says to check log,

any one can tell me where to find the log and why is this error comming

some time Jatapi gateway is also disconnected. what could be the reason.

1 REPLY
Cisco Employee

Re: System IPCC error in DN and Jatapi gateway disconnects.

Hello, are you familiar with the dumplog utility for gathering all logs for IPCC?

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800ac599.shtml

Using the utility will provide you the necessary logs. The error messages could be anything at this time. You will need the logs first to determine what these are.

This is a link to set recommended tracing for troubleshooting IPCC.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a0080094b22.shtml

Joe

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