Using IPCC Enterprise 7.0, I have a System PG, not System IPCC, configured with CM and 2 IPIVRs pims but I can't get the calls to route to the 2nd IPIVR. The documentation states it load balances automatically but I am missing something. I have 1 Type 9 Network VRU configured in ICM and the Network VRU Banks configured. The JTAPI trigger for IVR1 is 1000 and JTAPI trigger for IVR2 is 2000. These are also configured as the Network VRU labels. I can route to each IPIVR by deleting one label or the other but ICM always seems to select the first label configured. The IPIVR won't let me have the same trigger for 2 IVRs so I am not sure what I am missing. Anyone else got this working? Thanks
The system PG uses a Type 9 Network VRU which doesn't use Translation Routes. You only need to use the Send To VRU node or Run External Script node. This is suppose to automatically load balance through those 2 nodes per the docs but it isn't.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...