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New Member

System resourses detection????

I have a UCCX with many queue's and many different options.

I have a question, I want to see if all of the queue's are equal to 300, I want to start provideing a heavy call volume message.

how do I do this?

Thank you                  

Everyone's tags (4)
6 REPLIES

System resourses detection????

Hi, you can use the Get Reporting Statistic step to take the number of contacts waiting at CSQ and if it reaches a threshold, you can play a prompt.

G.

New Member

System resourses detection????

So are the fields in Get Reporting Statistic.

OBJECT: Overall IPCC Exxpress

Field: CSQ's

Row Identifier: Blank

Thanks

This one is new to me.

Re: System resourses detection????

Typically folks are looking at a Particular CSQ here..so the

Report Object would be CSQ IPCC Express

the Field is what Statistic you are looking for (perhaps Current Wait Duration..this is in seconds)

Row ID = the CSQ Name "CSQ" or String Variable that is assigned a value of the csq name sCSQiD = "CSQ"

the Result Statistic is an INT(int) Type you need to define in the Variable Pane of the CCX Editor.

so if(iResultStatistic >= 300)

          playMsg

     else

          dontPlayMsg

New Member

System resourses detection????

I am trying to get a way to get all of the CSQ's in the system at 1 time. I think that I have about 23 CSQ's in the system now.

System resourses detection????

So as was stated, Overall IPCC Express, whatever field you are trying to collect which normally returns an Integer value..refer to

Cisco Unified Contact Center Express Scripting and Development Series: Volume 2 page 212

New Member

System resourses detection????

I found what was needed.

OBJECT: Overall IPCC Exxpress

Field: Contacts Waiting

Row Identifier: Blank

Contact:Blank

Thanks for the pointers!

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