In our call centre we are using a recording system (voice) which is receiving the event from call manager through TAPI, paralelly as we know Call Manager PG also connected to same call manager through JTAPI. having small doubt about this connection, can we have TAPI / JTAPI connection at the same in a call manager.
I have not had much experience with native tapi vs. jtapi (java telephony application programming interface) but I imagine yes you can use both methods to interact with CUCM. Tapi and Jtapi service will run on different ports tho.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...