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TAPI and JTAPI connection

Dear All,

In our call centre we are using a recording system (voice) which is receiving the event from call manager through TAPI, paralelly as we know Call Manager PG also connected to same call manager through JTAPI. having small doubt about this connection, can we have TAPI / JTAPI connection at the same in a call manager.

with Regards,

Manivannan

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New Member

Re: TAPI and JTAPI connection

I have not had much experience with native tapi vs. jtapi (java telephony application programming interface) but I imagine yes you can use both methods to interact with CUCM. Tapi and Jtapi service will run on different ports tho.

Sent from Cisco Technical Support iPad App

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