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TAPS for CCX 8.5 with CUCM 7.5

We just upgraded to CCX 8.5 and I need to load TAPS, but the one on CUCM is for Windows. Do you know were I can get the correct AAR file?

Thanks                  

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1 ACCEPTED SOLUTION

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Hall of Fame Super Silver

TAPS for CCX 8.5 with CUCM 7.5

CCX 8.5 is not compatibile with any version of CUCM 7.X, see here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

You need CUCM 8.X to work with UCCX 8.5.

Chris

3 REPLIES
Hall of Fame Super Silver

TAPS for CCX 8.5 with CUCM 7.5

CCX 8.5 is not compatibile with any version of CUCM 7.X, see here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

You need CUCM 8.X to work with UCCX 8.5.

Chris

New Member

TAPS for CCX 8.5 with CUCM 7.5

Not what I wanted to hear, O well, everything else is working and have been planing to upgrade in the next few months anyway.

Thanks.

TAPS for CCX 8.5 with CUCM 7.5

Hi CARLO CALABRESE,

You can try the below steps mentioned in the below thred, but as Chris mentioned its not comatible but might work, just give a try.

https://supportforums.cisco.com/thread/2049727

Hope it helps.

Anand

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