In UCCE I was wondering if there is a way to identify whether a call was ended by an agent or if the caller hung up. I thought there was an agent report or a query that would capture this information, but I have yet to find anything that would help me find this information. If anyone could provide any help here I would greatly appreciate it. Thanks.
Thanks Geoff. I have been searching all throughout the schema and I haven't been able to find anything that would give me the information I'm looking for. The closest thing I found was the little blurb I found below. We tested this by having someone call into a queue and having the agent hang up but it wasn't increasing this column so I don't believe that will help either. I appreciate you taking the time to respond though. Thanks for your help,
*Agent Term Tasks
The total number of ACD calls that were terminated by agents before the far end released. The value is updated in the database at the time the call disconnects. The value includes AgentOutCalls and CallsHandled for the agents in the skill group.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.