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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

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New Member

Team chat behavior v 7

Another change from prior version question...

A supervisor sent a Team chat message, expecting replies to return to that window.

Instead, each reply popped up in its own window, rather than returning to the original Team chat window.

So, for instance, if you send out a question to the Team and 15 agents answered, you get 15 windows popping up all over, and it did not contain the original question sent.  If you happen to send a different message to two teams, you wouldn't necessarily know which message someone was responding to and you have a superfluous number of windows that are not related to the chat sent (at least, not in an obvious way).

Is the person sending the chat incorrectly or is this by design?


New Member

Team chat behavior v 7

Hi Melanie,

This is by design and is indicated in the Supervisor user guide. "You can send the same message to multiple recipients (their replies, if any, appear in seperate chat windows, one for each person)". I agree it would at least be helpful if the response included the original message sent but I don't believe it's an option.

Hope this helps.


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