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Termination call datail VS SGHH

hi

how to read the data by groups such as Total, Handled, Aban .. TCD in the table to match the data in the tables of half?

because

SELECT *  FROM TCD where DateTime >='2014-01-01' and DateTime < '2014-01-01' and SkillGroupSkillTargetID = 1234

not fit the data

SELECT * FROM SGHH where  DateTime >='2014-01-01' and DateTime < '2014-01-01' and SkillTargetID = 5091

group calls for use CallDisposition

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1 REPLY

Termination call datail VS SGHH

Andrey, can you please tell us the exact version of ICM?

Also, this might be a typo but 1234 is not 5091 so most likely, the results generated won't match .

Did you already check the Database Schema Guide for your ICM version?

G.

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