Termination Call Detail Peripheral Call Type Value
We are facing an issue wherein the Termination Call Detail table records show different values for the "Peripheral Call Type" field than expected
Whenever the supervisor uses "Barge-In" to barge into an active Agent call, the "Peripheral Call Type" for that call is displayed as "15" -Conference in the TCD table. The expected value is "23" - Supervisor Barge In as per the DB Schema guide
Kindly let know if any additional configuration needs to be done to enable this
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...