I've been over the documentation and the internet, and I'm trying to figure some things out about the Termination_Call_Detail table that don't seem to make any sense. I've been able to figure out and match up times against the stock report that the agent TalkTime, HoldTime, WorkTime, etc is usually where the AgentSkillTargetID IS NOT NULL - (PeripheralCallType != 1 AND CallTypeID != -1 AND CallDispositionFlag = 1 is what I've been using so far).
But my questions are about the how the other legs come into play- for the true call duration, should I include the sum of the DelayTime, or maybe the max? I'm wondering if the legs are cumulative at all (I realize that the documentation says that each record is for a leg of the call). What's also puzzling is that often the TalkTime in the record where the agent talked is the same (or very close) to the max agent time for all of the records in the call.
Any insight on how this table really works beyond what the documentation says is very very much appreciated.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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