Terms and Conditions Prompt issue

[nkobayashi123]

Good morning everyone

I have a question...   This particular script needs to play a "Terms and Conditions" prompt soon as customers call in and this prompt cannot be skipped.  

I have placed a prompt as

General --> Interruptible  Yes

Prompt --> Barge In: No

                 Continue On Prompt Errors:  Yes

Input --> Flush Input Buffer:  Yes

While "Terms and Conditions" prompt is playing, I pressed random numbers then, it went to Error instead of playing next message which asking to enter their customer number...

then, I made another test by entering customer number while "terms and conditions" prompt.  Then, it plays back the confirmation prompt.  (It skipped the "enter your customer number" message...) 

How can I make script to work as no matter what customer enters during "terms and conditions' prompt, it will not carry on ?   Even a customer enters the customer Number, I need script to be still play "Enter your customer Number" prompt then, a customer has to enter the number again after the "enter your cusomter number" prompt...

Please advise what I need to change to accomplish this...

Thank you,

Nana

[Anthony Holloway · Accepted solution]

Set Flush Input Buffer to Yes on the Get Digit String step which is asking for the customer number.

Anthony Holloway

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[nkobayashi123]

Thank YOU      Thank YOU thank YOU    x 100!! 

Nana

[Anthony Holloway]

You are very welcome.

The flush input buffer can be a tricky one to deal with.  It's function happens before the step itself is executed.

So in the example of the Play Prompt step, the order of operations is:

1. Flush Input Buffer

2. Play the Prompt

Versus, what your original assumption was:

1. Play the Prompt

2. Flush Input Buffer

Since, we now know that the Flush happens at the beginning, it should be clear that the Flush needed to happen at the beginning of your Get Digit String step to clear out any DTMF in the buffer.

1. Flush Input Buffer

2. Set Barge to Yes

3. Setup Listener for DTMF

4. Start Playing the Prompt

5. Wait for timeout or terminating digit

6. Analyze DTMF Input

I always enjoy your questions.  Please keep asking them as you think of them!

Anthony Holloway

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[nkobayashi123]

Wow~  I see.  thank you so much!!!  I've never thought that deep about Play prompt till now.

Thank YOU so much for your kind replies as always!!!!

Nana